APPOINTMENTS

Please phone (02) 4455 1291 to make an appointment with your preferred doctor during business hours (9am-5pm Mon-Fri).

We keep a few times open for urgent problems that will be dealt with promptly. Our reception staff may request a brief explanation of the problem when there is a shortage of urgent appointments.

If you anticipate your consultation will take more than 10 minutes with the doctors, please make a long appointment.

Long consultations are required for: new patients, multiple problems, complex issues and medical examinations for employment or insurance needs.

ONLINE APPOINTMENTS

Patients can also make appointments with their doctor online through the online booking service: CLICK HERE

All available appointments will appear once you click the link above (opens in new window).

PLEASE PHONE AHEAD

The surgery makes every effort to make sure you will be seen on time, however it is always advisable to call us half an hour before your appointment to check that your doctor has not been delayed.

Reception may also contact you if there is a lengthy wait, so please ensure we have your correct phone number.

YOUR TEST RESULTS

To obtain your test results, please phone the practice after 2pm Monday to Friday, five working days after having your test.

Our receptionists will inform you if you need another appointment with the doctor to discuss your result, or if no appointment or action is necessary.

YOUR INFORMATION

Your medical documents are confidential and the practice ensures that only authorised members of staff have access to your information and that all staff comply with the Privacy Amendment Act 2000.

Patients of our practice have the right to access their personal health information under the Privacy Amendment (Private Sector) Act 2000. The practice requires all requests for health records in writing addressed to your GP.

TRANSFERRING MEDICAL RECORDS

Should you wish to transfer your records to another treating doctor, we require the patients to speak to your new practice and ask them to fax a transfer of medical records form to us. 

Fax: (02) 4455 1571

PHONE MESSAGES

Telephone messages will be taken by the receptionist and passed onto the doctors who will respond as soon as they can.

Emergency calls will be answered immediately by either a doctor or the nurse on duty.

REMINDER SYSTEM

The Ulladulla Medical Clinic has a reminder system for patients. This is managed by your treating doctor.

FEES

The Ulladulla Medical Clinic is a mixed billing practice. Discounts are available for Aged Pensioners and Health Care Card holders.

We currently bulk bill Veteran Affairs Gold Card holders and children 16 years and under.

Standard Consultation Fees:
Non concession: $85.00
Aged Pension & Health Care Card: $77.00

Longer appointments and procedures will incur extra costs. A fee schedule is located at reception and in the waiting area.

Please Note: Full payment on the day of consultation is required. The surgery does not issue accounts. EFTPOS and credit card facilities available. Personal cheques are not accepted.

CLINICS

The surgery also runs clinics (see below) to assist with patient waiting times. These are for one issue only and they are bulk billed.

• INR Clinics

• Referrals

• Skin Procedures

Please book directly with the nurse for dressings, injections, removal of stitches and ear syringing.

HOME VISITS

Home visits are available for patients of the practice who are unable to attend an appointment at the surgery due to their medical condition.

FAILURE TO ATTEND FEE

We understand there may be occasions when you are unable to keep a scheduled appointment. We ask that patients phone ahead, giving us as much notice as possible, and tell us. This will enable us to re-book an appointment for you and open that appointment up for another patient.

Failure to provide the practice with sufficient notice could mean that you will be charged a $40 failure to attend fee.

FEEDBACK & COMPLAINTS

Doctors and staff at this practice are committed to providing you with a high standard of patient care. Patient input plays an important role in helping us improve care for our patients.

If you have a suggestion, please place these in the suggestion box at reception. All suggestions will be discussed at the staff meetings and, if possible, acted upon.

If you have a complaint, please either phone or write to the practice manager or your doctor stating the nature of the issue. We always endeavour to resolve complaints directly with the patient; however, if you are unsatisfied, the NSW Health Commissioner can be contacted on 1800 043 159.